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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

384,011

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 384,011 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

I’ve used Veterans United for multiple transactions, and I’m always so pleased with their service. Billy Jones and his team are phenomenal, professional, and so incredibly efficient. They set the gold standard and I’ve yet to see it matched. Billy is simply my “go-to” loan guy. When I have any home loan needs or questions, I just call him. Nothing gets past him, he’s adaptive and sharp, and I know I’m in good hands. He takes the time to work through every question and concern I throw at him, always patiently walking me through the process.
Excellent customer service! A++
Thank you so much for always taking care of us!

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

My veterans united really exceeded my expectations and made my home buying experience a great one

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

Veterans United successfully makes a potentially stressful home buying journey into something that's smooth and painless. They are there for you every step of the way to walk you through each task with your comfort in mind. My Loan Officer, Billy Jones, was immediately accessible to me through phone, text, or email from pre-approval all the way to closing. My questions were always answered without delay. The Veterans United website adds to the simplicity of the entire process, notifying you of your tasks and giving you everything you need. The whole team has my gratitude for the effort they put forth on my behalf to get me into my dream house. Thank you!

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

I would recommend VU to anyone trying to buy a house. The loan team worked tirelessly to make sure my wife and I were set up for success.

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Dustin Fritz

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

Veteran's United, and with Ben Rutledge and his team, Made this whole process very very straightforward and even simple, with the integrated and streamlined online options on their site, putting everything in one place and easily managable from my computer at any time, and continuing to provide my family and I everything I needed to make informed decisions at every stage of the process with no strain or confusion at any point, despite little to nothing about this beforehand. I had the very real sense of Veteran's United working to our benefit above all else, and I intend to continue working with them wherever possible, going forward, and gladly.

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

This experience buying a home thru veterans united was the most pleasant experience and easiest of all the homes I have purchased.

headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend

My loan team was great. Available for a conversation at any time. Answered questions before I asked them and overall just easy to work with.

headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars
Would Recommend

The whole experience was amazing I had bought a house 20+ years ago and it was a terrible experience no communication until a few days before closing and I about walked out the day I signed the papers. This time was well informed and was updated weekly sometimes several times in a week. I highly recommend Cory and the team, the gift box made a big impression also made me feel like I wasn’t just a number. Thank you all very much

headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

It was great working with Lance once again.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend

The United Veterans team understands that first time home buying is stressful and sometimes confusing. They helped me through the home buying process very professional. I'm extremely satisfied with their service.

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

0.5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend

Outstanding service!

headshot image of James Browning III

Branch Manager: James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend

VETERANS UNITED is a wonderful place to procure a home buying loan through. Ashton, Juan, and Phoebe are passionate and very meticulous about what they do to help you procure your VA home buyers loan. They work very well with their customers to the very end, and they are very fast at answering your questions if you ever have any. I would recommend this company to any of my friends in procuring a VA Loan.

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Cass Jones

Loan Officer: Cass Jones

NMLS# 2303829

5 out of 5 Stars
Would Recommend

They made this whole process super easy!

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Ryan and Kelly were great and were very proactive in their communication with us! They got us to the funding table and helped us navigate the loan process while awaiting an atypical difficult probate situation. We definitely recommend.

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend

We can’t say enough nice things about Shawn and Tiffany. They were very responsive, dedicated and just as eager to get this to close as we were. We truly believe this loan wouldn’t have closed if Shawn didn’t get involved. He went above and beyond our expectations and we are so very appreciative of him. He fought for our very difficult loan to close to the very end. We will highly recommend him to anyone needing a loan and will use him for every future refi we do! - The Applegates

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Tonya Dawson

Senior Loan Officer: Tonya Dawson

NMLS# 704221

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend
headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

I am so grateful to have Joseph Park and his team with me getting a chance at buying a new home. 100% without a doubt would recommend Veterans United to any potential Veteran homebuyers. Joseph Park (our loan officer), Steph Escott (loan coordinator team lead), Katie Burkemper(Concierge's specialists) and to realtor agent John Rainey who really provided us support throughout the process. My family cannot say enough about the level of support from this team. We really appreciate everything they’ve done for us throughout this whole process. Thank you so much!

headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend

Thank you Veterans United for making our new home possible!

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

More Reviews

See all 384,011 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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